Real-Time Customer Experience

tracking and analysing the brand performance across the conversion funnel

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WHAT IS REAL TIME CUSTOMER EXPERIENCE?

Real Time Customer Experience is based on a dashboard which aligns the locations online ratings and rewies with customer center calls or complaints.

Why would you need
REAL TIME CUSTOMER EXPERIENCE?
Because it groups data on business categories or subjects, allocates scores and communicates the biggest issues to stores owners or area managers.

Why would you need
REAL TIME CUSTOMER EXPERIENCE?
Because it groups data on business categories or subjects, allocates scores and communicates the biggest issues to stores owners or area managers.

Your benefits with
REAL TIME CUSTOMER EXPERIENCE?

Having a yearly perspective or a granular view on a location to see scores & reviews and find out the customers’ issues.

Timely insights on locations’ exact issues, so that the locations managers can solve them immediately.

Perspective on location managers or regions performance.

Correlation with NPS.

What can we track/analyse?

Online location reviews, Customer centers reviews.

Which kind of clients we can help?

All categories.

What results you can achieve?

Growing rating & reviews scores.

All products

Mesaj